Every company has specific telecom needs, but there’s also no denying how every company can benefit from the features connected with modern-day, VoIP phone systems.
We’ve been lucky enough to team up with Data Talk, experts in business phone systems columbus ohio, to create this list of seven features that business leaders should gravitate toward while shopping for new phone systems.
So, if you’re currently in the market for a new phone system, keep the following important features in mind!
Mobility Features
In today’s ever-changing, remote workplace, it’s more crucial than ever to keep you and your team members mobile and proactive at all times. This “on-the-go” work mentality has grown everywhere, and it’s revolutionizing how people view the concept of the work desk.
One of the most important mobility features is referred to as find me/follow me, which is also called twinning. With this feature, you’ll be able to take calls on your cell phone and transfer calls originally intended for desk phones and reroute them to all sorts of mobile devices.
Some other important mobility features to keep in mind include:
- On-phone corporate directory
- Click-to-dial call control
- And much more!
CRM Integration
Businesses are constantly looking for ways to improve their daily practices and overall efficiency, and CRM platforms are now a go-to strategy to help companies of all types to organize their vital data and make necessary adjustments.
There are countless CRM benefits and features that business leaders can implement directly into their phone system—and these efficiency improvements are truly unparalleled!
Unified Messaging
There are many different message delivery methods associated with unified messaging, including email, voice mail, text messaging, fax messages, and so much more.
These days, you can now instantly send .WAV files to your employees, which allow them to hear text messages, emails, and other written text. You can also send them SMS text messages for all sorts of unique purposes, which goes so far to keep your entire team on the same page when it matters most.
This type of messaging is incredibly important for remote workers as well, because it allows them to quickly keep up with their messages—even when it’s not quite as convenient as being in the office.
Integrated Instant Messaging
This is another feature associated with Unified Communications, and it’s incredibly useful in terms of your company’s phone system and calendar.
You’ll be able to see your teammate’s availability for phone calls and other types of meetings, and you’ll be able to plan out other types of collaborations with in-office and remote workers.
In today’s active business world, communication tools like these are absolutely imperative!
Administrator Portal
When your business creates a web-based portal for your team’s administration needs, you’ll be able to make all sorts of cost-effective adjustments that keep your business as efficient as possible.
This is important for making necessary changes around all of your other business phone system features, so your administrator portal is sort of like your system’s command center for all of your communication strategies.
Video Calling
There are also many advanced features that businesses should want these days, including video calling. This helps you create seamless, face-to-face interactions with your team members and colleagues.
Video calling is crucial for all sorts of meetings, and it makes long-distance and international partnerships a lot easier. About 75% of all businesses are using some form of video calling in 2023, so it’s essential to get your team on the bandwagon if you haven’t already done so!
Group Directory
This is another important feature for your company’s customer satisfaction and call efficiency, because it allows your team members to easily scroll through your company’s directory and find internal contacts when necessary.
This is good for both internal and external communications, and it improves call routing efficiency—as well as conversion rates!
Learn More About Business Phone Systems From The Columbus Ohio Experts At Data Talk!
There’s so much that business leaders need to keep in mind when it comes to their telecom investments, and your business phone system is just one of many vital components that you need to get fully dialed in.
If you have more questions about your business phone system features, reach out to the industry specialists at Data Talk by going through the link located at the top of this page!
